## **Mobile Applications**

**Mobile tools that turn front-line insight into operational intelligence**

Capture delays, incidents and operational updates in real time — directly from the people closest to the railway.

MAPPS is Incremental’s Mobile Application Suite: a configurable set of mobile and desktop applications designed to digitise rail reporting and operational workflows. It helps front-line teams, Control and operational colleagues capture accurate information at source, improving visibility, attribution and decision-making across the network.

### **What MApps Helps You Do**

- Capture delays and incidents as they happen
- Improve delay attribution and root-cause analysis
- Connect front-line teams directly with Control
- Digitise operational reporting and workflows
- Validate operational data with real-world context
- Improve coordination during passenger and service incidents

### **Platform Capabilities**

**Built for front-line rail operations**

MAPPS replaces manual, fragmented reporting processes with fast, structured and auditable digital workflows.

- Real-time delay and disruption reporting
- Delay capture including location, duration, unit and headcode
- TRUST validation and operational verification workflows
- Short-forming and service performance monitoring
- Fault and defect reporting for fleet teams
- Rail Live operational reporting and visibility
- Mobile and desktop deployment options
- Configurable workflows tailored to operator requirements

### **Incident And Passenger Support**

**Helping teams respond faster and more effectively**

MAPPS supports operational teams during incidents by improving communication, coordination and information sharing.

- Digital workflows for unwell passenger incidents
- Structured communication between on-train staff and Control
- Real-time operational updates and location-aware support
- Passenger disruption messaging support
- Incident information sharing across operational teams
- Coordinated response workflows for customer and safety incidents

### **Who Benefits**

Designed for rail operations and performance teams

- Front-line rail staff
- Control teams
- Performance and delay attribution teams
- Fleet and maintenance teams
- Customer experience and station teams
- Operations managers

### **Differentiators**

Why operators choose MAPPS

- Built around real rail operational workflows
- Real-time reporting from front-line teams
- Structured, auditable operational data capture
- Better evidence for delay attribution and root-cause analysis
- Improved visibility for Control and performance teams
- Faster operational escalation and response
- Real-time operational context from front-line colleagues
- Configurable to operator-specific processes and requirements
- Mobile-first tools designed specifically for rail environments

### **Smarter operational reporting for the railway**

MAPPS helps rail operators digitise the operational workflows that matter most — from delays and short-forming to faults, passenger incidents and service disruption.

By capturing accurate information at source, teams can improve attribution, strengthen operational decision-making and deliver faster, more coordinated responses across the network.